You can change or cancel your booking via our website or mobile app. We have extended our existing free cancellation policy to customers with prepaid rentals booked directly through us. To extend your rental car, you can click on «Call to extend your rental» in our mobile app. You can also call your rental office or 1-855-266-9565 to extend your reservation. 1702 Convent Ave., Laredo, TX 78040Phone: 956-996-TRLA (8752) or (833) 329-TRLA (8752)Hours: 8am-12pm, 1pm-5pm; For more information, please visit our COVID-19 FAQ page. For more questions, please visit our main page with frequently asked questions about car rental. All TRLA offices are closed for personal visits by the public. With the exception of certain holidays, our telephone lines remain open on weekdays from 9:00 a.m. to 5:00 p.m. Central Time. Every Enterprise rental vehicle is thoroughly cleaned between each rental and supported by our commitment to full cleaning.
This includes washing, vacuuming, general wiping and disinfection with a disinfectant that meets the main requirements of the health authorities, with particular attention to more than 20 points of contact. We are also extending the Complete Clean Pledge to our shuttles (for airports) and neighborhood branches. The unexpected can happen to any of us, and our team is here for you. For over 30 years, we`ve been providing you with the money you need with a monthly payment you can afford. To protect both guests and employees, we have changed our car rental process. This includes adding roadside rentals to our locations to encourage social distancing by allowing you to quickly get in the lane while avoiding pedestrian traffic at our locations. Delivery is also offered at select car rental companies throughout the country. Please contact your rental office for availability. Whether you pick up your vehicle at the roadside or we deliver it to you, we are committed to keeping the right distance throughout the process.
Early check-in is now available in 100+ US locations, so there`s no need to stop by the rental desk. Las oficinas de TRLA estarán cerradas al público. Nuestras líneas telefónicas permanecerán abiertas. Las entradas se realizarán por teléfono y no en persona. Our customers are the heart and soul of what we do. Many of the clients we help become like family members because trust is the biggest part of our relationship. Whether you need money quickly, help with your taxes, or advice on rebuilding credit, we are a trusted financial resource in your community. Your financial health is what is important to us.